SERVICE SHOP MANAGER - EMERGENCY VEHICLE & EQUIPMENT
GREENFIELD, INDIANA  (East Side of Indianapolis)

Our established family-owned business is looking for a Service Shop Manager at our Mid-State Office on the east side of Indianapolis. The successful candidate will be responsible for overseeing the inspection, maintenance, and repair of fire apparatus, and must have a strong attention to detail with an aptitude for problem-solving. If you have prior experience in mechanical work, the fire service, and a desire to expand your career, we want to hear from you.

 

Duties and responsibilities:

  • Supervise Service Technicians

  • Examine fire apparatus & equipment and oversee diagnostic tests to determine functionality problems.

  • Be able to understand customer concerns and identify the issue.

  • Learn and become familiar with manufacturer(s) specifications and procedures required to properly maintain the operation of fire apparatus and equipment

  • Design a plan of action for all necessary repairs and work to be completed.

  • Research, develop & generate a parts list required to affect the necessary repair.

  • Oversee repairs and preventative maintenance on fire apparatus & equipment as per manufacturer(s) recommendations.

  • Attend training classes to acquire & maintain necessary service certifications. 

  • Stay current on existing and emerging products and technologies.

  • Properly complete service documentation for each job on a timely basis.

  • Offer consultation on maintenance and preventative procedures to customers.

  • Perform assessments on fire apparatus and equipment, and alert customers on issues that may affect the proper operation of same .

  • Report feedback from customers & technicians to Service Operations Manager.

  • Submit requisition report to Service Operations Manager for replacement parts/inventory.

  • Maintain a professional / working image in self and work environment.

  • Maintain a clean work environment. 

  • Develop an effective and productive working relationship with Service Technicians, Sales Representatives, Customer Service, and support personnel.

  • Perform other duties as instructed or required to successfully complete the required work or as otherwise requested by Management.

 

Qualifications & Skills:​​

  • A minimum of 2 years’ experience in a similar role or experience with similar duties and responsibilities.

  • In-depth knowledge of heavy truck or fire apparatus diagnostic equipment and mechanical systems or equivalent experience.

  • Strong attention to detail with an aptitude for problem-solving.

  • Effective communication and customer service skills.

  • Demonstrated time management and organizational skills

  • Valid driver’s license and proven safe driving record.

 

Job Type: Full-time

 

Experience:​

  • Fire Service (Preferred)

  • Shop Foreman/Manager and/or experienced technician (Preferred)

  • Heavy equipment operations and service experience (Preferred)

 

License/Certification:

  • CDL- Class B (Preferred)

    • Or must be willing to obtain within 3 months of hire date

  • Automotive Diesel & Truck Technology Training (Preferred)

  • Emergency Vehicle Technician (EVT) – Certification (Preferred)

  • Automotive Electrical Systems Training (Preferred)

 

Education:

  • High school diploma or equivalent qualification.

  • Certification from a vocational school or trade school (Preferred)

 

Work Location:

  • Primarily at Mid-State Facility – Greenfield, IN (East side of Indianapolis)

  • Occasional travel to HFE Valparaiso facility or customer locations

 

Required travel:

  • 25% (Required)

 

Language:

  • English (Required)

 

Compensation:

  • Competitive Annual Salary

 

Schedule:

  • Standard work hours, 8am-5pm

  • Monday through Friday

  • Occasional weekend/after-hours support, as needed

 

Benefit package including health, dental & vision insurance, 403b with employer match after one year and paid vacation.  

Please submit resume + employment application to Marketing Coordinator, Hannah Walker at hwalker@hoosierfire.com with the title of the job you are applying for as the subject name. 

EMPLOYMENT APPLICATION