Our established family-owned business is looking for a Service Shop Manager at our Mid-State Office on the east side of Indianapolis. The successful candidate will be responsible for overseeing the inspection, maintenance, and repair of fire apparatus, and must have a strong attention to detail with an aptitude for problem-solving. If you have prior experience in mechanical work, the fire service, and a desire to expand your career, we want to hear from you.

 

Duties and responsibilities:

• Supervise Service Technicians

• Examine fire apparatus & equipment and oversee diagnostic tests to determine functionality problems.

• Be able to understand customer concerns and identify the issue.

• Learn and become familiar with manufacturer(s) specifications and procedures required to properly maintain the operation of fire apparatus and equipment

• Design a plan of action for all necessary repairs and work to be completed.

• Research, develop & generate a parts list required to affect the necessary repair.

• Oversee repairs and preventative maintenance on fire apparatus & equipment as per manufacturer(s) recommendations.

• Attend training classes to acquire & maintain necessary service certifications. 

• Stay current on existing and emerging products and technologies.

• Properly complete service documentation for each job on a timely basis.

• Offer consultation on maintenance and preventative procedures to customers.

• Perform assessments on fire apparatus and equipment, and alert customers on issues that may affect the proper operation of same .

• Report feedback from customers & technicians to Service Operations Manager.

• Submit requisition report to Service Operations Manager for replacement parts/inventory.

• Maintain a professional / working image in self and work environment.

• Maintain a clean work environment. 

• Develop an effective and productive working relationship with Service Technicians, Sales Representatives, Customer Service, and support personnel.

• Perform other duties as instructed or required to successfully complete the required work or as otherwise requested by Management.

 

Qualifications & Skills:​​

• A minimum of 2 years’ experience in a similar role or experience with similar duties and responsibilities.

• In-depth knowledge of heavy truck or fire apparatus diagnostic equipment and mechanical systems or equivalent experience.

• Strong attention to detail with an aptitude for problem-solving.

• Effective communication and customer service skills.

• Demonstrated time management and organizational skills

• Valid driver’s license and proven safe driving record.

 

Job Type: Full-time

 

Experience:​

• Fire Service (Preferred)

• Shop Foreman/Manager and/or experienced technician (Preferred)

• Heavy equipment operations and service experience (Preferred)

 

License/Certification:

• CDL- Class B (Preferred)

  • Or must be willing to obtain within 3 months of hire date

• Automotive Diesel & Truck Technology Training (Preferred)

• Emergency Vehicle Technician (EVT) – Certification (Preferred)

• Automotive Electrical Systems Training (Preferred)

 

Education:

• High school diploma or equivalent qualification.

• Certification from a vocational school or trade school (Preferred)

 

Work Location:

• Primarily at Mid-State Facility – Greenfield, IN (East side of Indianapolis)

• Occasional travel to HFE Valparaiso facility or customer locations

 

Required travel:

• 25% (Required)

 

Language:

• English (Required)

 

Compensation:

• Competitive Annual Salary

 

Schedule:

• Standard work hours, 8am-5pm

• Monday through Friday

• Occasional weekend/after-hours support, as needed

 

Benefit package including health, dental & vision insurance, 403b with employer match after one year and paid vacation.